We get a lot of questions from our customers, and we're always happy to help.
Here are some of the most frequently asked questions:

The primary difference between international and domestic carry-on luggage is the size. This difference is due to varying regulations set by airlines based on whether you’re flying within a country (domestically) or between countries (internationally).

**Domestic Carry-On Luggage**: Generally, domestic airlines in the United States allow carry-on bags up to 22 inches x 14 inches x 9 inches. This includes handles and wheels.

**International Carry-On Luggage**: International airlines often have stricter size requirements because the overhead compartments in the aircraft used for international flights can be smaller. Many international airlines restrict carry-on bags to 21 inches x 14 inches x 9 inches, although this can vary by airline and sometimes even by the specific aircraft. Some airlines in Europe and Asia have even smaller size restrictions.

These are general guidelines, and it’s always best to check the specific carry-on regulations of the airline you’re flying with. This is important because if your carry-on is too large, you may be required to check it, which could involve additional fees and the risk of delayed or lost baggage.

The largest size bag you can check varies by airline, but most major airlines have a maximum size limit of 62 linear inches (length + width + height). This is a standard guideline for many airlines, including American Airlines, United Airlines, and Delta Airlines.

Keep in mind, this includes the bag’s wheels and handles, so make sure to measure the entire bag when it’s fully packed. If your bag exceeds these dimensions, you may be required to pay an oversized luggage fee.

However, always check with your specific airline before packing, as policies can change and may vary, especially with smaller regional airlines or airlines based in other countries.

In terms of weight, many airlines set a maximum limit of 50 pounds (23 kg) for a checked bag, although this can also vary. Bags over this weight limit might incur additional fees.

Remember, it’s important to verify these details with your airline, as rules and regulations can change, and the fees for oversized or overweight luggage can be significant.

The number of pieces of luggage you can fly with depends on several factors:

1. **Airline**: Each airline has its own baggage policy. Some airlines allow one carry-on and one personal item (like a backpack or purse) for free, while others may charge for any carry-on luggage.

2. **Ticket Class**: First class and business class tickets often include more free checked bags than economy class.

3. **Destination**: International flights may have different baggage allowances than domestic flights.

4. **Frequent Flyer Status**: If you’re a member of an airline’s frequent flyer program, you might have a higher baggage allowance.

5. **Checked Baggage**: For checked baggage, the number of bags you can check, and the cost to do so, will depend on the airline’s specific policies. Some airlines include one or two checked bags in the price of the ticket, while others charge per checked bag.

As a general rule, most airlines allow each passenger to bring one piece of carry-on luggage and one personal item onboard. The number of checked bags you can take will depend on the airline’s policies and possibly the specifics of your flight and ticket.

It’s important to check the specific baggage policy of the airline you’re flying with to avoid any surprises at the airport. Be aware that there are often fees for checked bags, and these fees increase for additional bags or bags that exceed the weight or size limits.

A personal item or under-the-seat bag is a piece of luggage that airlines allow you to carry onboard, in addition to your standard carry-on luggage. The “personal item” is generally expected to be smaller than your carry-on bag and must fit under the seat in front of you.

Personal items can include:

1. Purses
2. Briefcases
3. Laptop bags
4. Small backpacks

Typically, this bag is where you’d store items you want access to during the flight, like your passport, wallet, snacks, a book, headphones, or a laptop.

The size requirements for a personal item vary by airline, but a common size limit is 18 x 14 x 8 inches. However, it’s always best to check the specific size requirements of the airline you’re flying with to ensure your personal item will fit under the seat.

Remember, while the overhead bin space might run out, you’re always guaranteed the space under the seat in front of you, so it’s a good idea to put any essentials in your personal item.

When shopping for a durable suitcase, there are several key features to consider. Here’s a list:

1. **Material**: The material used in the construction of the suitcase is the main determinant of its durability. Hard shell suitcases, typically made of polycarbonate or ABS plastic, offer better protection for your belongings and are more resistant to impacts, although they can be prone to scratches. Soft shell suitcases, usually made from nylon or polyester, can resist minor scratches and are often lighter, but they don’t offer as much protection against impacts. If you choose a soft shell suitcase, look for a high denier (a measure of fabric density) as it indicates a more durable fabric.

2. **Zippers**: The zippers are one of the most important components of a suitcase and are often a point of failure. Look for suitcases with large, sturdy zippers. YKK zippers are renowned for their quality.

3. **Wheels**: Four-wheeled suitcases (also known as spinner suitcases) offer superior maneuverability over two-wheeled suitcases (uprights). However, the wheels on four-wheeled suitcases can be more vulnerable as they typically stick out more and can get damaged during transit. Look for suitcases with durable, rubberized wheels that are securely attached.

4. **Handles**: The suitcase should have a sturdy, retractable handle. Test it to make sure it extends and retracts smoothly and locks securely in place. Also check for comfortable, strong handles on the top and side of the suitcase for lifting.

5. **Frame**: A good suitcase should have a sturdy frame. This is more relevant for hard-sided suitcases, as the frame contributes to the overall rigidity and durability of the suitcase.

6. **Interior**: Look at the inside of the suitcase as well. It should have a good amount of space, multiple compartments, and

Whether you should choose hard-sided or soft-sided luggage depends on your specific needs and preferences. Here are some factors to consider:

**Hard-Sided Luggage:**

1. **Protection**: Hard-sided luggage generally offers better protection for your belongings. It’s a good choice if you’re carrying valuable or fragile items.

2. **Durability**: Hard cases are more resistant to rough handling. They’re less likely to rip or tear and can withstand impacts better.

3. **Water-Resistance**: Hard-sided luggage is typically more water-resistant and can protect your belongings from rain or spills.

4. **Cleanliness**: They’re easy to clean, which can be helpful after a long trip.

However, hard-sided luggage may show scratches and dents more easily, and it doesn’t offer much flexibility if you need to squeeze in an extra item or if the luggage needs to fit into a tight space.

**Soft-Sided Luggage:**

1. **Flexibility**: Soft-sided luggage can expand to accommodate additional items, and it’s more likely to fit into tight spaces, such as overhead bins or car trunks.

2. **Weight**: Soft-sided bags can be lighter than their hard-sided counterparts, which is beneficial when trying to adhere to airline weight limits.

3. **External Pockets**: They often come with external pockets, providing handy storage for items you need to access quickly.

However, soft-sided luggage generally offers less protection for your belongings, and it can be more susceptible to damage, such as rips and tears. It may also absorb water if exposed to rain or spills.

In the end, the choice between hard-sided and soft-sided luggage depends on your personal travel needs and the type of items you plan to pack.

Hardshell suitcases

  • Pros:
    • Durable and protect your belongings from damage
    • Water-resistant
    • Easy to clean
    • Can stand up to rough handling
    • Available in a variety of sizes and styles
  • Cons:
    • Can be heavy
    • Not as flexible as softshell suitcases
    • Can be more expensive than softshell suitcases

Softshell suitcases

  • Pros:
    • Lightweight and easy to carry
    • More flexible than hardshell suitcases
    • Can be collapsed for storage
    • Often more affordable than hardshell suitcases
  • Cons:
    • Not as durable as hardshell suitcases
    • Not water-resistant
    • Can be more difficult to clean
    • More prone to damage from rough handling

Ultimately, the best type of suitcase for you depends on your individual needs and preferences. If you are looking for a durable and protective suitcase, a hardshell suitcase is a good option. If you are looking for a lightweight and easy-to-carry suitcase, a softshell suitcase is a good option.

Here are some additional factors to consider when choosing a suitcase:

  • The type of travel you do: If you travel frequently, you may want to invest in a durable hardshell suitcase. If you only travel occasionally, a softshell suitcase may be a more affordable option.
  • The climate you travel to: If you travel to wet or humid climates, you may want to choose a water-resistant suitcase.
  • The amount of luggage you need to pack: If you pack a lot of luggage, you may want to choose a large suitcase with wheels. If you only pack a few items, you may be able to get away with a smaller, lighter suitcase.
  • Your budget: Suitcases can range in price from a few dollars to hundreds of dollars. It is important to set a budget before you start shopping so that you don’t overspend.

By considering these factors, you can choose the best suitcase for your needs and budget.

Sure, here’s a comparison of the two:

**Spinner Wheels (4 wheels):**


1. **Maneuverability**: Spinner suitcases have four wheels that can turn 360 degrees, making them extremely maneuverable. They can be easily pushed alongside you, pulled behind you, or pushed in front of you, and they can navigate corners and tight spaces with ease.

2. **Weight Distribution**: Because the suitcase rolls upright, there’s no need to tilt it. This makes spinner suitcases easier to handle as you don’t have to bear any weight when moving them on flat surfaces.

3. **Balance**: Spinner suitcases are more balanced and less likely to tip over when standing, as the weight is evenly distributed across all four wheels.


1. **Wheel Durability**: Spinner wheels are more exposed and prone to damage as they stick out from the suitcase.

2. **Rolling on Uneven Surfaces**: Spinner suitcases can be more difficult to pull on uneven surfaces like cobblestones or over curbs.

**Traditional Two Wheels (Roller Wheels):**


1. **Durability**: Traditional two-wheeled suitcases have wheels that are partially recessed into the suitcase, which provides some protection and makes them less likely to be damaged.

2. **Handling Rough Surfaces**: Two-wheeled suitcases are easier to manage on rough or uneven surfaces because you drag them behind you.


1. **Maneuverability**: Two-wheeled suitcases aren’t as maneuverable as spinners. They need to be tilted to roll, and they can only move forward or backward, not side to side.

2. **Weight Distribution**: Since you’re pulling the suitcase, the weight can strain your arm and shoulder on long walks or if the suitcase is particularly heavy.

In summary, the choice between spinner wheels and traditional two wheels often comes down to your travel needs and personal preference.

Simple as it gets: BRIGGS AND RILEY

Briggs & Riley is a luggage company that has been making high-quality luggage since 1993. They are known for their durable, stylish, and functional luggage. Briggs & Riley luggage is made with the highest quality materials and construction, and it is designed to last for many years. Briggs & Riley also offers a lifetime warranty on all of their luggage, so you can be sure that your investment is protected.

Here are some of the reasons why Briggs & Riley is the best luggage you can buy:

  • Durability: Briggs & Riley luggage is made with the highest quality materials and construction, and it is designed to last for many years. Briggs & Riley luggage is also tested to withstand the rigors of travel, so you can be sure that your belongings will be protected.
  • Style: Briggs & Riley luggage is stylish and sophisticated, and it will make a statement wherever you go. Briggs & Riley offers a wide variety of styles to choose from, so you can find the perfect luggage to match your personal style.
  • Functionality: Briggs & Riley luggage is functional and well-designed, with features that make it easy to use and travel with. Briggs & Riley luggage has a variety of features, such as expandable compartments, built-in garment bags, and compression straps, that make it easy to pack and organize your belongings.
  • Warranty: Briggs & Riley offers a lifetime warranty on all of their luggage, so you can be sure that your investment is protected. Briggs & Riley’s lifetime warranty covers all defects in materials and workmanship, and it also covers normal wear and tear.

If you are looking for high-quality, durable, stylish, and functional luggage, then Briggs & Riley is the best luggage you can buy. Briggs & Riley luggage is made to last, and it will make your travel experience more enjoyable.

Sure, here’s a comparison of these three popular luggage materials:


1. **Durability**: Polycarbonate is a type of plastic that is incredibly durable. It can absorb impacts by flexing and then returning to its original shape, which makes it a good choice for protecting your belongings. It is also resistant to both high and low temperatures.

2. **Weight**: Polycarbonate is lighter than many other luggage materials, which can make traveling easier, especially when you’re trying to meet airline weight restrictions.

3. **Appearance**: Polycarbonate can be made transparent but is often tinted. This material allows for a wide variety of colors and designs, including clear, metallic, and patterned options.


1. **Durability**: Polypropylene is the lightest and most flexible of all the hardshell materials. It’s very resistant to cracking, making it another good choice for protecting your belongings.

2. **Weight**: Polypropylene is extremely lightweight, even lighter than polycarbonate and ABS.

3. **Appearance**: Like polycarbonate, polypropylene can come in a variety of colors and designs.

**ABS (Acrylonitrile Butadiene Styrene):**

1. **Durability**: ABS is generally less durable than polycarbonate and polypropylene. It’s more prone to cracking under heavy pressure or in very cold temperatures. However, it’s often combined with other materials like polycarbonate to improve its durability.

2. **Weight**: ABS is heavier than both polycarbonate and polypropylene.

3. **Appearance**: ABS also allows for a variety of color options, and it can give a suitcase a high-gloss, fashionable appearance.

**Cost**: In general, ABS tends to be the most affordable option, followed by polypropylene, with polycarbonate being the most expensive. However, many suitcases are made from a blend of materials to balance cost, durability, and weight.

In conclusion, if you prioritize durability and don’t mind the extra cost, polycarbonate might be the best choice. If you’re looking for the lightest material, consider polypropylene. If cost is your main concern, an ABS suitcase or a blend might be a good option.

Yes, different materials used in luggage construction do require different care and maintenance to keep them in good condition. Here are some guidelines:

**Polycarbonate, Polypropylene, and ABS (Hard Shell Materials):**

1. **Cleaning**: Use a mild soap or detergent and water to clean the exterior. A soft, damp cloth can be used to wipe down the surface. Avoid using harsh chemicals or abrasive scrubbers as they may damage the finish.

2. **Scratches**: Hard shell suitcases, particularly those with a glossy finish, can be prone to scratches. Some minor scratches can be buffed out with a bit of toothpaste or baking soda mixed with water. There are also specific products on the market designed to remove scratches from hard shell luggage.

3. **Storage**: When not in use, store your suitcase in a cool, dry place away from direct sunlight. Exposure to extreme temperatures or moisture can damage the materials over time.

**Nylon and Polyester (Soft Shell Materials):**

1. **Cleaning**: Again, mild soap and water is the best option for cleaning. Use a soft brush to gently scrub any dirt or stains, then rinse with clean water and allow the suitcase to air dry.

2. **Tears or Rips**: Small rips or tears can be repaired with a luggage repair kit, which often includes fabric patches and special adhesives. For larger damage, professional repair might be needed.

3. **Storage**: Like hard shell suitcases, soft shell suitcases should be stored in a cool, dry place. Additionally, to help maintain their shape, they can be stuffed with paper or fabric when not in use.

In general, it’s a good idea to clean your suitcase after each trip to remove any dirt or bacteria picked up during travel. And regardless of the material, avoid overpacking your suitcase as it can strain the zippers and seams, leading to potential damage.

Yes, several luggage manufacturers offer suitcases with built-in USB charging ports. This feature can be incredibly handy for travelers who want to keep their devices charged on the go. These suitcases typically come with a pocket for a power bank, which is not usually included due to airline restrictions on shipping lithium batteries. You will need to supply your own power bank.

Several brands offered suitcases with USB ports. Here are a few:

1. **Away**: Away’s carry-on models come with an ejectable battery that has USB and USB-C ports. The battery can be easily removed for flight check-in or if you need to use it away from the suitcase.

2. **Travelpro**: The Platinum Elite line from Travelpro includes a USB port and a power bank pocket in their carry-on models.

3. **Genius Pack**: Genius Pack’s Aerial Hardside Carry On Spinner has an integrated USB port for on-the-go charging.

4. **Samsonite**: Some models, like the S’Cure Eco Spinner, have an integrated USB port for easy charging.

Remember to always remove the power bank from your luggage if you need to check it, as airlines typically require lithium batteries to be carried in the cabin. Also, be sure to check the latest models and features, as new luggage options are regularly being released with updated technology features.

Regrettably, luggage may experience damage at some point anyway, especially during the handling process when checked in. If any issues occur, you can file a claim at the airport and potentially receive reimbursement from the airline. It’s advisable to approach the responsible party, the airline, rather than the manufacturer, as they are directly involved in luggage handling and can address the situation appropriately.


This process of filing a claim for damage may differ when it comes to carry-on bags. Since carry-on bags are typically under the passenger’s control throughout the journey, the responsibility for any damage may not lie with the airline.

In the case of carry-on bags, it is advisable to contact the manufacturer directly if there are any issues or damage. They can provide guidance on warranty coverage, repair services, or potential resolutions.


“Okay, so here’s the deal: we all know that luggage has a tendency to misbehave sometimes, even the carry-on bags that are supposed to be our faithful travel companions. But listen, when it comes to those feisty carry-ons, the airline might give you a puzzled look if you try to file a claim for damage. I mean, they’re thinking, ‘Hey, we didn’t even get a chance to toss it around!’

So, in the case of carry-on calamities, it’s time to shift gears and go straight to the source. Yep, you heard it right – the manufacturer. Those guys are the real pros when it comes to fixing things up. They know their zippers from their handles and their wheels from their compartments. Reach out to them, explain the situation, and they’ll be your superhero of luggage repairs hopefully. 


Sometimes the damage to any size of luggage can be so extensive that it’s simply not worth repairing. In those cases, it’s time to bid farewell to your trusty travel companion and consider its replacement value.

Take a moment to evaluate the sentimental and monetary worth of your damaged bag. If it has been through countless adventures, witnessed the world’s wonders, and has sentimental value, it might be hard to say goodbye. But if the damage is extensive and the repair cost exceeds the bag’s value, it might be time to let go and embrace a new luggage buddy.

Now, I know the thought of saying farewell to a beloved bag might be heartbreaking, but remember, it opens up exciting opportunities to explore the latest luggage trends. You can embark on a journey to find a new stylish sidekick with enhanced features, fancy compartments, and sleek designs. Plus, think of the joy that comes with unzipping that new bag for the first time—it’s like opening a present on your birthday!

So, assess the repair costs, weigh the sentimental value, and consider the practicality of repairing versus replacing. If it’s time to bid adieu to your old bag, embrace the excitement of finding its worthy successor. After all, a new bag means new adventures and memories waiting to be made. Happy luggage hunting!

A travel adapter and a travel converter are two distinct devices that serve different purposes, and it’s important to understand the differences to avoid damaging your electronic devices while traveling.

1. **Travel Adapter**: A travel adapter is a device that allows the plug of your device to fit into the outlet of the country you are visiting. Different countries have different types of outlets and thus require different adapters. However, an adapter does not convert electricity; it simply allows your device’s plug to fit into a different type of outlet.

2. **Travel Converter**: A travel converter, on the other hand, converts the voltage from the power outlet into one your device can use. For example, outlets in the United States provide 110-120 volts, while many other countries use 220-240 volts. If you plug a device that’s designed for 110 volts into a 220-volt outlet without a converter, you could damage or destroy the device.

It’s important to note that many modern electronic devices (such as laptops, smartphones, and cameras) come with built-in converters, meaning they can handle a range of voltages and only need an adapter. Always check your device’s voltage range (often listed on the power supply or in the device’s manual) before plugging it in overseas, even with a converter.

The size of luggage you should buy depends on several factors:

1. **Trip Duration**: For a weekend getaway, a carry-on size luggage (around 22 inches) should be sufficient. For a week-long trip, a medium-sized suitcase (24-26 inches) is typically adequate. For trips longer than a week, you may want to consider a larger suitcase (27-29 inches or more).

2. **Airline Restrictions**: Different airlines have different size and weight restrictions for both carry-on and checked luggage. It’s important to check the specific regulations of the airline you’re flying with to avoid additional fees.

3. **Your Packing Habits**: If you tend to pack a lot or bring back souvenirs, you may want to consider larger luggage. On the other hand, if you pack light, a smaller suitcase may suffice.

4. **Type of Items You Pack**: If you’re traveling with bulky items or equipment (such as ski gear), you may need a larger or specialty suitcase.

5. **Frequency and Type of Travel**: Frequent travelers or those on business trips might prefer smaller, carry-on luggage for quick trips and easy mobility. If you travel less frequently or typically go on longer trips, larger luggage may be more appropriate.

Remember, the aim is to have luggage that holds everything you need, is easy to transport, and adheres to airline restrictions. It’s always a good idea to have a few different sizes to accommodate different types of travel.

The cost of a quality piece of luggage can vary greatly depending on factors such as brand, size, material, features, and whether it’s carry-on or checked luggage.

1. **Budget Luggage**: For budget-friendly options, you can expect to pay anywhere from $50 to $100. These will often be adequate for occasional travel, but may not withstand heavy or frequent use.

2. **Mid-Range Luggage**: For more durability and features, mid-range luggage typically costs between $100 and $300. Many popular and reputable luggage brands offer products in this price range.

3. **High-End Luggage**: High-end luggage, including designer brands and premium materials or features, can cost anywhere from $300 to over $1000. These often come with extended warranties or repair services.

Remember, a higher price doesn’t always guarantee better quality. It’s important to consider the luggage’s materials, construction, warranty, and customer reviews. Additionally, consider your own travel habits. If you travel frequently, investing in a more durable and potentially more expensive suitcase might be cost-effective in the long run. But if you only travel occasionally, a mid-range or budget option might serve you just as well.

Yes, you can lock your luggage to secure your belongings. However, it’s important to note that if your luggage is selected for inspection by airport security, they may need to open your lock for inspection purposes. In such cases, security personnel may break the lock if they are unable to open it with a master key.

To ensure the security of your luggage while still allowing airport security access, it is recommended to use TSA-approved locks. These locks are specially designed to be opened by Transportation Security Administration (TSA) officers using a master key. If a TSA-approved lock is present on your luggage, security personnel can open it for inspection without having to break the lock.

TSA-approved locks can be identified by a special symbol on the lock itself. You can find these locks at most travel supply stores or online retailers. When purchasing a lock, look for ones that are durable, easy to use, and have a unique combination or key mechanism to prevent unauthorized access.

Remember to set a combination or keep the key in a safe place that you can easily access but others cannot. This will ensure that only you or authorized individuals can open your lock.

It’s important to check the specific regulations and guidelines of the airline or transportation authority you’re traveling with, as there may be additional requirements or restrictions on luggage locks.

Airline baggage fees can vary depending on the airline, the route, and the type of ticket you have. It’s important to check the specific baggage policies of the airline you’re flying with, as they can change over time. However, here are some general tips to help you minimize or avoid baggage fees:

1. Check the airline’s website: Visit the airline’s website or contact their customer service to familiarize yourself with their baggage policies. Look for information on baggage allowances, size restrictions, weight limits, and any applicable fees.

2. Travel light: Pack efficiently and aim to travel with only a carry-on bag if possible. Most airlines allow at least one free carry-on bag, and some even allow an additional personal item. By avoiding checked baggage, you can eliminate the risk of baggage fees altogether.

3. Know the size and weight limits: Make sure your luggage complies with the airline’s size and weight restrictions for both carry-on and checked baggage. Exceeding these limits can result in additional fees, so it’s essential to pack accordingly.

4. Consider bundled fares or higher fare classes: Some airlines offer bundled fares or higher fare classes that include additional baggage allowances or waive baggage fees. If you frequently travel with checked bags, it may be worthwhile to compare the costs and benefits of these fare options.

5. Join frequent flyer programs or loyalty programs: Many airlines offer baggage fee waivers or discounts for members of their frequent flyer or loyalty programs. Check if the airline you frequently fly with offers such benefits and consider joining their program to take advantage of these perks.

6. Use airline-branded credit cards: Certain airline-branded credit cards provide baggage fee waivers or discounts as part of their benefits. If you’re a frequent traveler with a specific airline, applying for their credit card may help you avoid or reduce baggage fees.

7. Pack strategically: Pack light and avoid unnecessary items to stay within the weight limits. Consider wearing your bulkier or heavier items, such as jackets or boots, during the flight to reduce the weight of your luggage.

8. Share luggage with travel companions: If you’re traveling with family or friends, consider consolidating your belongings into fewer checked bags to stay within the baggage limits. This way, you can split the cost or avoid excess baggage fees altogether.

Remember to always double-check the baggage policies of the specific airline you’re flying with, as they can vary. Pay attention to any updates or changes in baggage fee policies to avoid unexpected charges.

If your luggage is lost, damaged, or delayed during your travels, here are the steps you should take:

1. Lost Luggage:
– Immediately report the lost luggage to the airline’s baggage service office or customer service desk at the airport. They will provide you with a lost baggage claim form and a reference number to track your luggage.
– Provide detailed information about your luggage, including its description, any distinctive features, and the contents.
– Ensure that you provide the airline with your contact information and the address where you’ll be staying.
– Keep a copy of the lost baggage claim form and the reference number for future communication.
– Inquire about the airline’s compensation policies for lost luggage.

2. Damaged Luggage:
– Report the damage to the airline’s baggage service office or customer service desk immediately upon discovering the damage.
– Make sure to document the damage by taking photos or videos of your luggage.
– Fill out a damage report or claim form provided by the airline, describing the damage in detail.
– Retain any receipts or documentation related to the purchase or value of the damaged items.
– Inquire about the airline’s compensation or reimbursement policies for damaged luggage and its contents.

3. Delayed Luggage:
– Notify the airline’s baggage service office or customer service desk about the delayed luggage before leaving the airport.
– Provide the necessary details, such as your contact information, itinerary, and a description of your delayed luggage.
– Ask for a file reference number or any tracking information for your delayed luggage.
– Inquire about the airline’s policies regarding reimbursement for essential items you may need to purchase during the delay.
– Keep any receipts for the expenses incurred due to the delayed luggage.

Additional tips:
– Follow up with the airline regularly regarding the status of your lost, damaged, or delayed luggage.
– Keep all communication records, receipts, and documentation related to the incident.
– Familiarize yourself with the airline’s liability limitations and compensation policies.
– Consider travel insurance that covers baggage loss, damage, or delay to provide additional protection.

Remember, the specific procedures and policies may vary between airlines, so it’s essential to consult the airline’s website or contact their customer service for the most accurate and up-to-date information.

Yes, traveling with sports equipment, musical instruments, or oversized items often requires special considerations due to their size, fragility, or unique characteristics. Here are some important points to keep in mind when traveling with such items:

1. Check airline policies: Each airline has specific policies and guidelines for transporting sports equipment, musical instruments, or oversized items. Review the airline’s website or contact their customer service to understand their requirements, restrictions, and any additional fees associated with transporting these items.

2. Packaging and protection: Properly package and protect your items to ensure their safety during transport. Use sturdy cases or bags designed specifically for sports equipment or musical instruments. Consider adding extra padding or cushioning to minimize the risk of damage. It’s also advisable to label your items with your contact information.

3. Size and weight restrictions: Be aware of the size and weight limitations set by the airline for these items. Oversized or overweight items may require special arrangements or additional fees. Familiarize yourself with the specific dimensions and weight limits allowed for your particular item.

4. Instrument carry-on options: If you have a smaller musical instrument, such as a violin or guitar, you may be able to carry it on board as a carry-on item. Check with the airline in advance to determine if your instrument meets their carry-on size requirements and if there are any additional restrictions or considerations.

5. Declare special items in advance: It’s recommended to inform the airline in advance if you plan to travel with sports equipment or musical instruments. Some airlines may require prior notification or have specific procedures for handling these items. This ensures that the airline is prepared and can accommodate your needs.

6. Additional fees: Oversized or overweight items may incur extra fees or special handling charges. Be prepared for potential additional costs and check the airline’s fee structure in advance to avoid any surprises at the airport.

7. Insurance coverage: Consider obtaining travel insurance that covers your sports equipment, musical instruments, or oversized items. This can provide protection against loss, damage, or theft during your journey.

8. Professional assistance: If you have valuable or delicate items, you may want to consider seeking professional assistance in packing, handling, or transporting them. There are specialized services available that can help ensure the safe transportation of these items.

Remember, it’s crucial to check the specific policies and requirements of the airline you’re flying with, as they may have unique guidelines and procedures for traveling with sports equipment, musical instruments, or oversized items.

Yes, there are several prohibited items that are not allowed to be packed in your luggage due to safety and security reasons. These items are typically restricted by airlines and transportation authorities to ensure the safety of passengers, crew, and the aircraft. While the specific list of prohibited items can vary depending on the country, airline, and mode of transportation, here are some common examples:

1. Explosives: Including fireworks, flares, dynamite, and gunpowder.
2. Compressed gases: Such as propane, butane, and aerosol cans.
3. Flammable liquids: Such as gasoline, lighter fluid, and alcohol.
4. Flammable solids: Including matches and lighters.
5. Oxidizers and organic peroxides: Such as bleach and certain chemicals.
6. Toxic substances: Including pesticides, certain cleaning agents, and poisonous chemicals.
7. Infectious substances: Such as biological samples or contagious materials.
8. Radioactive materials: Including certain medical or industrial equipment.
9. Corrosive substances: Such as strong acids or alkalis.
10. Firearms and ammunition: In most cases, firearms and ammunition must be declared and transported in accordance with specific regulations.

Additionally, there may be restrictions on transporting sharp objects like knives or scissors, as well as limitations on the transport of certain items in carry-on luggage versus checked baggage.

To ensure compliance with the regulations, it is crucial to check the specific guidelines provided by the airline or transportation authority you are traveling with. They will have detailed information on prohibited items and any additional restrictions or requirements. You can typically find this information on the airline’s website or by contacting their customer service directly.

It’s essential to familiarize yourself with these restrictions before packing to avoid any issues at the airport or during security screenings. Violating these regulations can lead to confiscation of the items, fines, and potentially legal consequences.

There are several airlines operating in the United States. While the number may change over time due to mergers, acquisitions, and new airlines entering the market, here are some of the major airlines that operate in the United States:

1. Alaska Airlines
2. Allegiant Air
3. American Airlines
4. Delta Air Lines
5. Frontier Airlines
6. Hawaiian Airlines
7. JetBlue Airways
8. Southwest Airlines
9. Spirit Airlines
10. United Airlines

In addition to these major airlines, there are also regional and smaller carriers that operate within specific areas or offer niche services. It’s worth noting that some airlines may have merged or rebranded since my knowledge cutoff, and new airlines may have emerged. For the most up-to-date and comprehensive information, it’s advisable to consult a reliable source or visit the official websites of airlines operating in the United State

When comparing Briggs & Riley and Travelpro luggage, there are a few factors to consider:

1. Quality and Durability: Briggs & Riley is known for its high-quality construction and durability. They offer a lifetime warranty on their luggage, which covers repair or replacement for any damage, even if it’s caused by an airline. Travelpro is also recognized for its durability and is a popular choice among frequent travelers. While Travelpro offers a limited warranty, it is generally considered reliable and long-lasting.

2. Design and Features: Briggs & Riley focuses on innovative design and functionality. They offer features like expandable compartments, compression systems, and built-in suiter sections in some models. Travelpro also provides well-designed luggage with features such as expandability, organizational pockets, and built-in garment folders.

3. Price Range: Briggs & Riley luggage tends to be on the higher end of the price spectrum, reflecting their premium quality and features. Travelpro, on the other hand, offers a range of options at different price points, including more affordable options that still provide reliable performance.

4. Selection and Variety: Briggs & Riley offers a range of collections and styles, catering to different travel needs and preferences. They have options for both business and leisure travelers. Travelpro also provides a diverse selection of luggage, including options suitable for various travel purposes.

5. Customer Satisfaction: Both Briggs & Riley and Travelpro generally have positive reviews and satisfied customers. Briggs & Riley’s lifetime warranty and excellent customer service are often praised, while Travelpro is well-regarded for its reliability and value for money.

Ultimately, the choice between Briggs & Riley and Travelpro depends on your specific needs, budget, and personal preferences. It’s recommended to research and compare specific models within each brand to find the luggage that best suits your requirements. Reading customer reviews and considering factors such as warranty, features, and price can help you make an informed decision.

Yes, you can make a claim about your damaged luggage at the airport, and it is highly recommended to do so. If you discover that your luggage has been damaged during your journey, taking immediate action and filing a claim is important for the following reasons:

1. Documentation: By making a claim at the airport, you initiate an official record of the damage. This documentation will be useful for any subsequent communication with the airline or insurance provider.

2. Timeliness: Reporting the damage right away ensures that the incident is fresh in your memory and increases the likelihood of a successful resolution. It also helps establish that the damage occurred while the luggage was under the airline’s responsibility.

3. Compensation: Depending on the circumstances, you may be entitled to compensation for the damage. Airlines typically have procedures in place to handle such claims and may offer reimbursement, repairs, or replacement of the damaged items.

Here’s what you can do if you discover that your luggage has been damaged:

1. Immediately report the damage: Visit the airline’s baggage service office or customer service desk at the airport to report the damage. It’s important to do this before leaving the airport or the baggage claim area.

2. Fill out a damage report: The airline staff will provide you with a damage report or claim form to complete. Provide detailed information about the damage, including descriptions and any supporting documentation such as photos or videos.

3. Retain all relevant documents: Keep copies of the damage report, boarding pass, baggage tags, and any other receipts or documentation related to the damaged items. These will be essential when filing a claim or seeking reimbursement.

4. Follow up with the airline: After filing the claim, maintain regular communication with the airline regarding the status of your claim. Be persistent and keep track of any reference numbers or contact details provided.

5. Insurance coverage: If you have travel insurance that covers baggage damage, contact your insurance provider and follow their specific procedures for making a claim.

Remember, it’s important to act promptly and follow the airline’s specific procedures for reporting and claiming damages. This will increase your chances of receiving the appropriate compensation or assistance in resolving the issue.

Yes, we offer both new and used luggage for sale. However, it’s worth noting that approximately 80% of our inventory consists of brand new items.

Our return policy allows for returns within 30 days of purchase, provided that the item has its tag attached and you have the purchase receipt. We offer a full money-back guarantee, rather than just store credit, for eligible returns.