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Visit the Showroom
10509 San Diego Mission Rd, Ste K
San Diego, CA 92108 · free parking
Frequently asked questions
Don't see your question? Ask us — call, text, email, or fill out the form below. We'd rather you ask than wonder.
Do you repair luggage?
We're a luggage retailer, not a repair shop, but we'll help you route it. Our repair help page walks through brand warranty options and what we can handle in person — basic TSA combo-lock help and old-bag recycling for 10% off.
Which brands do you carry?
Online we carry Briggs & Riley, Cotopaxi, Delsey, Eagle Creek, Osprey, Ricardo Beverly Hills, Thule, and Victorinox — all authorized dealer relationships. Brands we don't carry: Travelpro, Away, Monos, Tumi, and Rimowa. The showroom carries some additional brands not listed online — call or text us at (858) 666-8066 if you're after a specific brand and we'll tell you straight if it's on the floor.
Do you ship nationwide?
Yes — we ship anywhere in the U.S. Orders over $99 ship free; under that is a flat rate at checkout. You'll get a tracking number by email as soon as your order's on its way.
Can I pick up an order at your showroom?
Yes — two ways. Anything in our In Stock in San Diego collection is on the showroom floor right now: pickup is usually ready in about an hour during store hours, or grab it on a walk-in. Those also qualify for free local delivery on orders over $99 within 30 miles — order by 5pm and it’s at your door that evening.
Anything else that’s in stock we’ll order in for you and hold at the store — usually about a week. Choose pickup at checkout and we’ll let you know the moment it lands.
The showroom also carries more on the floor than we list online, so if you’re in San Diego it’s worth stopping in to see the full selection.
Do you deliver locally in San Diego?
Yes — free local delivery on orders over $99 within 30 miles of our Mission Valley showroom (a $15 fee applies under $99), 7 days a week. Order by 5pm and we'll have it at your door tonight, typically 6 to 8pm — we text to confirm a time that works. More about local delivery →
What's your return policy?
Unused items in original packaging can be returned within 30 days. Bring your receipt (or the card you paid with) to the showroom, or for online orders text us or email support@sdluggage.com and we'll walk you through it. Full refund policy →
Are you open on holidays?
We close on a handful of major holidays — typically Memorial Day, July 4th, Thanksgiving, Black Friday, and Christmas Eve / Christmas Day. Hours can vary around other holidays too. If you're planning a visit on or near a holiday, call or text us at (858) 666-8066 first to confirm.
How do I find the showroom?
We're at 10509 San Diego Mission Rd, Ste K. Heads up — that's San Diego Mission Road, not Mission Road. If you only type "Mission Road" into Google or Apple Maps, you'll often get sent to a different street entirely. Use the full street name, or our cross streets (San Diego Mission Rd & Rancho Mission Rd) — we're right next to the 7-Eleven on the corner. More on visiting the showroom →